The Outsourcing Alliance of Kenya (OAK) is the leading advocate and contact point for Global Business Services (GBS) operators in Kenya. Our mission is to create a thriving environment for both Business Process Outsourcing (BPO) and Information Technology Enabled Services (ITES) companies.

As champions of job creation we advocate for demand-led skilling and inclusive hiring, ensuring the industry aligns with global best practices and the adoption of AI. Our organization provides comprehensive industry research, data, and reports, including insights into job numbers, salaries, and success stories, to empower stakeholders with valuable information.

Founded by operators, we are actively working towards sector incentives, regulations and a masterplan to establish Kenya as a premier GBS destination.